Are you happy

with our products & services,

or do you think we can be better?

 

At Heritage Bank Plc, we are committed to providing services and products with the highest standard.

If you are dissatisfied with our services or products, please tell us about it.

Feedback/Complaints Form

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Do you have an account with Heritage Bank?:

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Details

What works for you?

Regardless of the channel used to contact us, please be rest assured we will investigate immediately and communicate a resolution to you within the shortest possible time.

people-iconIn Person:

Please visit any of our Experience Centres (branches) and speak to the Service Manager.

To enable you get quicker resolutions to your complaints, we have equipped some of our experience centers with specialized phones for telephone complaints.

Click to see Locations with Complaints Phones

call-centre-icon

Our 24-hour contact centre:

  • +234-1-2369000
  • +234-1-6309000
  • 0700-HERITAGE (0700-43748243)

email-icon

Email:

Alternatively, you can send a mail to complaints@hbng.com

 

Central Bank of Nigeria (CBN) Complaints Ombudsman                                   The Consumer Protection Department (CPD) –                                                                          cpd@cbn.gov.ng  

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