Are you happy

with our products & services,

or do you think we can be better?


At Heritage Banking Company, we are committed to providing services and products with the highest standard.

If you are dissatisfied with our services or products, please tell us about it.

Feedback/Complaints Form

Your Preferred Name (required)

Your Email (required)

I wish to:

Do you have an account with Heritage Bank?:



What works for you?

Regardless of the channel used to contact us, please be rest assured we will investigate immediately and communicate a resolution to you within the shortest possible time.

people-iconIn Person:

Please visit any of our Experience Centres (branches) and speak to one of our Customer Experience Analysts.

To enable you get quicker resolutions to your complaints, we have equipped some of our experience centers with specialized phones for telephone complaints.

Click to see Locations with Complaints Phones


Our 24-hour contact centre:





Alternatively, you can send a mail to

Click here to chat with us LIVE