Internet Banking Services

Personal

Internet Banking

Internet Banking provides customers a secure and convenient platform where they can execute banking transactions from the comfort of their homes and offices using an internet enabled device. Customers can take control of the transactions and can safely transfer funds, pay bills, airtime top up etc. Internet Banking will ensure customers do not have to come to the experience centres to get value.

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  • FEATURES

    • View Account Information
    • Manage Multiple Accounts
    • Funds Transfer within Heritage Bank
    • Funds Transfer across all Nigerian Banks via NIBSS Instant Pay and Quickteller
    • Airtime Purchase
    • Bills Payment
    • Debit Card Requests
    • Cheque Book Requests
    • SMS Banking Subscription
    • SMS and Email Alert Subscription.
  • FAQ for Personal Internet Banking

    How can I get Heritage Banks’ Personal Internet Banking?

    There are two ways to get Retail Internet Banking

    1. Self-Registration via www.hbng.com
    2. Completing the eBank Service Application form at any of our Experience Centers

    What is the maximum transfer limit per day?

    The maximum Transfer Limit is N4,000,000.00/day and N500, 000.00/transfer using the NIBSS Instant Pay and Quickteller Platforms.

    During Self-Registration, after inputting my details I got an error message, what do I do?

    You can send an email to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit our nearest Experience Center.

    I tried to complete a transaction, but I am being asked for a Transaction Password, How do I get it?

    To generate a Transaction password, Go to Profile Management and select Generate Transaction Password. A new Transaction password is generated and sent to your registered email address with the Bank.

    I no longer receive Verification PINs via SMS. What do I do?

    You can send an email to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit our nearest Experience Center.

    I want to receive Verification PINs via email, what do I do?

    You can Send an email to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit our nearest Experience Center.

    I did a Top-up transaction, but I have not been credited and I have been debited, how do I get the credit?

    You can send a mail to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit the nearest experience center with the following details: Account number, Recharge Amount, Network and Phone number.

    I did an IntraBank transfer but the beneficiary did not receive the amount and I have been debited, how do I resolve this?

    You can send a mail to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit the nearest experience center with the following details: Account number and Amount.

    I made Bill payment e.g. DSTV but it never reflected in my DSTV account and I have been debited, how do I resolve this?

    You can send a mail to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit the nearest experience center with the following details: Account number, Amount and Time of Transaction

Login to Personal Internet Banking
Download Heritage eBank Services Form

Corporate

Internet Banking

HeritagePay

HeritagePay is our Corporate Internet banking Platform which will enable Corporate Organizations and Government Agencies to automatically handle payments of salaries and payment to third parties right from the comfort of their offices.

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  • FEATURES

    • FX sales
    • Financial analysis tool
    • Statement Download

    And so much more

  • FAQ for Corporate Internet Banking

    What should I do when I receive the login credentials to HeritagePay from ebank@hbng.com

    Open the passworded PDF file using your Date of Birth.

    What format should I write the Date of Birth

    DD-MM-YYYY (The DOB should be the same as the one on the HeritagePay Application Form you completed)

    I have been informed that I have been profiled on the HeritagePay Platform but I am yet to receive my Logon Credentials What should I do?

    Answer: Kindly Check your Junk or Spam Mail Box. If the mail is not in the Junk or Spam Mail box Kindly Contact your Relationship Manager or send an email to Info@hbng.com requesting that the login credentials be resent to you.

    I got an Error code when trying to Logon to the HeritagePay Platform

    Kindly make sure that your User Name and Password are Inserted Correctly, Please note that if the User Name and password is inserted wrongly 3 times, your Profile will be disabled. If this happens you will need to contact your Relationship Manager or send an email to Info@hbng.com  to reactivate your Profile.

    What is a Transaction Password?

    A transaction Password is a second level of Authorization which is required to complete a Request.

    How can I get my Transaction Password?

    Kindly Contact your Relationship Manager or send an email to Info@hbng.com  requesting for a Transaction Password.

    I Opened the HeritagePay Page but was Inactive for a while, on Going on to use the Platform, I got the error Message “Application ended for Unknown Reasons, Kindly Contact your Bank Administrator”

    The Page has timed out, Kindly close the Browser and re-launch HeritagePay on a new Browser.

    What should I do if I get any type of Error Message while trying to use the Heritage Pay Platform?

    Send a mail to Info@hbng.com with the Error Code (Including the Screenshot of the error Page)

Login to Corporate Internet Banking
Download Heritage Pay Application Form Download Token Request Form
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