At Heritage Bank Plc, we are committed to providing services and products with the highest standard.
If you are dissatisfied with our services or products, please tell us about it.
What works for you?
Regardless of the channel used to contact us, please be rest assured we will investigate immediately and communicate a resolution to you within the shortest possible time.
Please visit any of our Experience Centres (branches) and speak to the Service Manager.
To enable you get quicker resolutions to your complaints, we have equipped some of our experience centers with specialized phones for telephone complaints.
Our 24-hour contact centre:
Alternatively, you can send a mail to firstname.lastname@example.org
Central Bank of Nigeria (CBN) Complaints Ombudsman
The Consumer Protection Department (CPD)