Are you happy

with our products & services,

or do you think we can be better?

At Heritage Bank Plc, we are committed to providing services and products with the highest standard.

If you are dissatisfied with our services or products, please tell us about it.

Feedback/Complaints Form

Thank you for understanding

We have simplified our feedback system in order to respond to your complaints faster and more efficiently. We will be honoured if you kindly fill the form below
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Complaints Form

Complaints Form

Complaints form


What works for you?

Regardless of the channel used to contact us, please be rest assured we will investigate immediately and communicate a resolution to you within the shortest possible time.

people-iconIn Person:

Please visit any of our Experience Centres (branches) and speak to the Service Manager.

To enable you get quicker resolutions to your complaints, we have equipped some of our experience centers with specialized phones for telephone complaints.


Our 24-hour contact centre:

  • +234-1-2369000
  • +234-1-6309000
  • 0700-HERITAGE (0700-43748243)



Alternatively, you can send a mail to


Central Bank of Nigeria (CBN) Complaints Ombudsman

The Consumer Protection Department (CPD)

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