HB Padie 2.0 FAQs

[vc_tta_accordion]

Basic banking transactions and more i.e.:

  • Account balance
  • Funds transfer (Self transfer, Inter & Intra bank)
  • Airtime Top-up
  • Bills Payment (Electricity, GSM Mobile operators, DSTV, GOTV etc.)
  • View transaction history
  • Suspend and Block card
  • Debit Card request
  • Activate new card
  • Book flight ticket
  • Book event and movie ticket
  • Account opening (Tier1)
  • Get Account statement
  • Print transaction receipt

The App can be downloaded from the following App stores:

No. You must first register using your existing login credentials as an existing User on HB Padiie1.0 & RIB. HB Padie 2.0 needs to validate your User details before granting you login access.

The registration process should take less than 5 minutes. Your account details are displayed to you upon login once registration is successful.

You can either register:

  • as an existing User on the HB Padie 1.0 or RIB
  • as a New User – using your debit Card
  • through account opening on the App – for customers to-be i.e one without an account in Heritage Bank
  • Click on “Register” on the top left corner on the landing page
  • Click “Yes” since you have a Heritage Bank Account
  • Click “From Old Accounts” when prompted with various registration options.
  • Click on “From HB Padie or RIB” when prompted to choose from available options.
  • Enter your existing Padie or RIB Username and Password
  • Accept the Terms & Conditions displayed to proceed.
  • At the “Create Profile” page, you can create a new Username or proceed with existing Username
  • Click on “Register” on the landing page.
  • Click “Yes” since you have a Heritage Bank Account
  • Click “Register with Card” and inputs a valid HB account number.
  • Then enters missing 4 digits of the debit card sequentially as it appears on the screen.
  • Enter the expiration month and year as provided on the debit card. (The system then verifies the debit card or profile)
  • Accept the T&Cs in order to proceed.
  • At the “Create Profile” page, you can create a new Username or proceed with existing Username

No. The feature is not available for now. You must have an existing profile (on old HB Padie & RIB) or a debit card to get on-boarded with.

NO. Registration is self-service. You can transact immediately after completing the self-registration process on the App.

No. You are allowed to choose desired Password & PIN during registration

A Transaction PIN is a 4-digit security code that is used to complete transactions on your mobile app. Kindly ensure that your Transaction PIN is kept secret at all times

This is the unique name that you provided during registration.

This is the secret word, digits or character (numbers and/or alphabets) with no white space that is provided during registration. It should always be kept a Secret.

You can reset your password by clicking the “Forgot Password” icon on the mobile app. You will be expected to supply your Username, answer to a security question you chose during registration and your transaction PIN. A default password will be sent through SMS.

Please visit any of our Experience Centres or call our Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

Please visit any of our Experience Centres or call our Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

Yes, airtime for the major networks (GLO, MTN, Etisalat, Airtel) can be bought using the App

DSTV, GoTv, Electricity, LCC, IPNX and Star-times and any other biller available on the mobile app.

Debit Card, Account Number, preferred Username, Preferred PIN & Password, Mobile Number.

This remains secure so long as you’re Password and Transaction PIN are not disclosed by you either directly or indirectly to a third party. However, to further ensure security please call our Contact Centre on 01-2369000, 0700HERITAGE, or send an email to info@hbng.com.

You can still use the same login credentials to access your profile once the App is downloaded & Installed on the new mobile device. For a change of phone number, you must visit any Heritage Bank EC to update your phone number. For more information, please call our Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

Log into the App, click on the Hamburger icon at the top left corner, select the Card, then click on “request new Card” or “Replace Card” and follow the prompts until completion.

You can select the experience centre closest to you from the drop-down. This does not have to be your domiciled branch.

This feature on the app enables a temporary suspension of missing card or an outright blocking of card.

Please  visit any of our Experience Centre or  call our Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

Please  visit any of our Experience Centre or  call our Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

N1,000,000 per day and a maximum single transfer limit of N500,000. For daily limit and single transfer limit increase, a limit indemnity must be executed/signed. Please call our contact on 01-2369000 & 0700HERITAGE for enquires.

Yes. 2FA (i.e Hardware Token) and PIN is required for transfers of N500,000 which is the maximum single transfer limit. Transfers below N500,000 (i.e N1 – N499,999.99) requires only PIN.

Apple and Android devicesN2,500 is the cost of Hardware token as instructed by CBN. Please visit any of our Experience Centre to purchase the device.

Yes. To adjust your single transfer limit, please visit any of our Experience centres or call our contact centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

Yes with executed Indemnity, Individual account can increase to a maximum of N2m per day and Sole signatory Corporate account to a maximum of N5m per day as further approved internally.

The App works on the 2 smart phone operating systems- Android, and IOS. If your mobile device does not run on any of these operating systems, Kindly visit any of our experience centers or call our Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com and we will help you choose from any of our other mobile banking solutions.

Interbank transfer – CBN recent transfer band applies.
Bills payment – N100

Yes, it is secure. It is password-protected, your password is Alpha Numeric, and it is uniquely linked to the mobile banking app. Secondly, transactions on your account are validated by a Transaction PIN which is known to you only. 2FA is needed for transfer with higher amounts. All these are in addition to other securities which we have put in place behind the scene.

No. You can download this app on any smart phone mobile device. The App is not restricted to the mobile number registered with the Bank. However, the number registered with the Bank is required to receive authentication codes where needed, which verifies you as a genuine owner of the account.

  • Real time access to accounts
  • Instant funds transfer to loved ones and business associates
  • Bill Payments
  • Purchase of movie, events & flight tickets at your convenience
  • Account statements to self, 3rd parties and to embassies.
  • Access to account’s Relationship manager
  • Airtime Purchase
  • Transactional and General Complaints logging.
  • 24/7 transactions
  • Easy location of the nearest HB Experience Centre and ATMs

Yes. Transfers between DOM accounts within Heritage Bank is available on the App.

Yes, if you have subscribed to the Bank’s SMS alert.

Yes. As a new customer to-be i.e one without a Heritage bank account number, you have the option to open an account during registration on the App which enables you complete the registration process. Once registration is successful, you can then login to the APP and retrieve or see your account number on the dashboard.

  • From the landing page, customer clicks on “Register” and then opts for “No” when prompted if the customer has an existing account with the bank.
  • On the “Account Opening” page, the customer enters BVN and date of birth.
  • A confirmation check is done and if the supplied details are valid, an OTP is then sent to the mobile number provided on the BVN profile.
  • Once the customer has successfully entered the OTP, he is then required to enter his phone number, email and a valid house address.
  • Thereafter, the customer uploads his signature and photo and clicks ‘open account’
  • For successful creation, newly generated NUBAN for a Tier 1 account will be sent to the customer via email and SMS

No. Existing customers are not permitted by the system to open a new account. This is because the system validates BVN provided at registration.

Yes. The usual Card issuance fee applies.

Please visit any of our Experience centres or call our contact centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

No. You can only use HB Padie2.0 once upgraded from the App store

Yes. HB Padie1.0 still works until an official cutover is done by the Bank.

Yes. However, the Hardware token must be reactivated If it hasn’t been used for a long time. For enquiries, please visit any of our Experience centres or call our contact centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

The Hardware token needs to be reactivated. Please visit any of our Experience centres or call our contact centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com

As a new user, you will be required to create your beneficiaries list. If however, you have registered as an existing user from Retail Internet Banking or HB Padíe1.0, you should have your beneficiaries list. Please call the Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com for assistance if you are unable to see your beneficiaries list.

We are working on migrating your beneficiaries; but you may also recreate them to effect your transfers.  Please call the Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com for assistance if you are unable to see your beneficiaries list.

We are working on migrating your beneficiaries; but you may also recreate them to effect your transfers.  Please call the Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com for assistance if you are unable to see your beneficiaries list.

In consideration for the recently established Health & Safety regulations, we have stepped down the In-Branch Option. Please call the Contact Centre to request for a Debit Card and visit any of our Experience Centres to pick up a  Debit Card.

Please call the Contact Centre for profile reset on the Mobile application. Note that you will be required to provide your account number and to verify your account information.

If you have the HB Verve/MasterCard, you may use this to enrol, or you may use our alternate Mobile App “HB Mobile”, which also offers some onboarding flexibility and great features.  Please call the Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com for assistance

You have the option to use our alternate Mobile App “HB Mobile”, which offers some onboarding flexibility and great features. Please call the Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com for assistance

No. The OTP option is not available for now. You have the option to use our alternate Mobile App “HB Mobile”, or onboard on the USSD Platform. Please call the Contact Centre on 01-2369000, 0700HERITAGE for assistance.

Please reach out to your Relationship Manager to validate your ownership of the account and to assist with processing the request. Alternatively, please call Contact Centre for assistance

Please call the Contact Centre and request for your profile to be unlocked

This is only temporary and we apologise for the inconvenience. Please search for HB Padíe on the Appstore and use the update option.

The new Padíe gives you the opportunity to choose one username for your Padíe Mobile and Web profiles. If you are using the new Padíe for the first time, please register your Profile before you attempt login. If you have used the new Padie before and still unable to login, please use the Forgot Password feature to reset your password.

You may need to change your PIN! To do this, use the Modify PIN – Forgot PIN feature. To do this, go to Menu/Profile/Settings/Modify PIN/ Forgot PIN.

We will continue to update the App with exciting new features. Is there a feature you’d like to see added? Please email us at productfeedback@hbng.com or info@hbng.com.

Please call the Contact Centre on 01-2369000, 0700HERITAGE or send an email to info@hbng.com for assistance.

[/vc_tta_accordion]
Click here to chat with us LIVE