• GENERAL ENQUIRIES

    I need a transaction PIN for HB Padie and HB Mobile?

    • Kindly visit an Experience Centre for activation and PIN generation on the mobile platform.

    What are the steps to download the HBmobile banking app?

    • For Blackberry phones: go to Blackberry App Store, search for Heritage Mobile and download application
    • For Windows phones: go to Windows Store, search for Heritage Mobile and download application
    • For Android phones: go to Google Play Store, search for Heritage Mobile and download application
    • Click on the Heritage Bank Application icon that has been added to your phone menu
    • Read through the conditions, select ”I agree” and click Next
    • Now you are on the CHANGE SET UP page. Enter your phone number, account number, network provider, email address, password and your preferred Personal Identification Number (PIN). Click continue
    • Confirm that all the information you have provided is accurate then click ‘Confirm’
    • Please visit any of our Experience Centres (Branches) closest to you to enable us activate your profile.

    What are the steps to download the HB Padie app?

    • For Blackberry Q10 and Z10 series: go to Blackberry App store, search for HB Padie and download the application
    • For iPhones: go to App store, search for HB Padie and download the application
    • For Android phones: go to Google Play Store, search for HB Padie and download the application
    • Launch the HB Padie App
    • Click on Register
    • Select NEW USER
    • Read terms and condition and click on ‘I AGREE’
    • Enter your Username, Account Number and Phone Number
    • Click on SUBMIT
    • Create your PASSWORD using the OTP which will be sent to your registered phone number
    • Please visit any of our Experience Centres (Branches) to enable us generate a transaction Personal Identification Number (PIN) for the application.

    How can I get my account number?

    • Call our 24 hour Contact Center on +234-01-236-9000 for validation and assistance.

    What are the steps to register for YIEDP?

    • Visit the link http://www.yiedp-hbng.com/
    • Enter your NYSC ID (format, NYSC/xx/YYYY/2011/000000) and select your Serving State
    • Enter your email address and NYSC graduation year
    • Click on validate
    • An email would be sent to your registered email address with NYSC while a pin field appears to enter pin sent to email
    • If correct pin is entered, page expands to display user’s personal information.
    • User will be required to fill the form; details to be provided includes password creation, after which user submits.

    How can I get my statement of account?

    • Call our 24 hour Contact Centre on +234-01-236-9000 for validation and assistance; or you can walk into any of our Experience Centers for assistance.

    How can I increase my transaction limit on mobile banking platforms?

    • Kindly visit an Experience Center closest to you for assistance.

    What are the registration steps for individual internet banking?

    • Log on to www.hbng.com
    • Select Internet Banking Personal Log-In
    • Click on ”Register Now”
    • Fill in all the required details (please note that the details filled in must be the same as supplied on your account opening form)
    • Click on ‘Submit’
    • Print out form and take it to your nearest Heritage Bank Experience Centre (branch) for further processing

    What are the registration steps for corporate internet banking?

    • Visit any of our Experience Centers for further assistance.

    What is Heritage Bank's swift code?

    • Our swift code is HBCLNGLA
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