What are the electronic banking channels I can enjoy?
You can enjoy the following wide bouquet of Electronic Banking Products specifically designed to make your banking experience fast and convenient;
- Personal & Corporate Internet Banking
- Quick Airtime recharge service
- Corporate Bulk Payment solution
- Corporate Web and Branch Payment Solutions
- Automated Banking Centers (ABCs)
Would my Enterprise Bank Card be able to carry out transfers, change of pin etc. on a heritage bank machine?
- Yes, as long as the card is valid.
If I use an Enterprise Card on a Heritage ATM would I be charged?
- No, the CBN surcharge will not apply since both banks are now one entity.
If my enterprise bank debit card has expired, will I be able to request a new one through Heritage bank channels?
- Yes, you would be able to make debit card requests via Heritage bank channels. i.e. Experience centre, contact centre etc.
Do I need a new mobile banking application
- Yes, you will need to download the Heritage mobile application.
Will my log-in information change on all platforms?
- All log-in information (EBL only) will likely change and will be communicated to customers.
Will there be any enhancements to my electronic channels?
- Yes, a robust upgrade has been carried out on our electronic channels to serve you better.
Will my direct deposit be affected?
- No, all direct deposit will not be affected.
What about automatic deduction of payments from my Enterprise Bank deposit account?
- All scheduled payments remain the same, accounts will be migrated from Enterprise account to Heritage account.
Will I be charged when transferring to a heritage account?
- No, there will be no interbank charges when transferring from an Enterprise account to a HBC account.
What about my safe deposit box at Enterprise Bank?
- All safe deposit boxes at Enterprise Bank will still remain. Further process modification/adjustment will be duly communicated to customers.
How can I receive additional information about the ongoing changes?
Additional information can be accessed via:
- Contact center: 0700-HERITAGE, 01-2369000, 01-6309000