Our Service Charter

Your right as Our Customer

  • You have a right to be treated with courtesy and respect
  • You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law
  • You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)
  • You have a right to lodge a complaint about a service failure

Your responsibility as Our Customer

  • You have a responsibility to treat us with courtesy and respect
  • You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner
  • You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws

We pledge to Continually

  • Provide Straight-Through and Seamless Banking Experience
  • Provide Accurate and Relevant Information to our Customers
  • Listen to our Customers at all times
  • Respond Promptly to our Customer’s Requests