• Innovative Banking in Nigeria

Our Service Charter

Your right as our customer

  • You have a right to be treated with courtesy and respect
  • You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law
  • You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)
  • You have a right to lodge a complaint about a service failure

Your responsibility as our customer

  • You have a responsibility to treat us with courtesy and respect
  • You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner
  • You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws

We pledge to continually:

  • Provide Straight-Through and Seamless Banking Experience
  • Provide Accurate and Relevant Information to our Customers
  • Listen to our Customers at all times
  • Respond Promptly to our Customer’s Requests

Should there be an occasion where you are dissatisfied with our service, we have established a process to address complaints in order to ensure proper resolution.

012369000 ,0700-HERITAGE

CLICK HERE (to chat us both
your complaint and feedback/
commendation/suggestion)

Email: complaints@hbng.com

Visit
Any of our Experience Centres

Tweet @HBCustomerCare
(for customer complaint only)

WRITE
The Manager, Customer Complaints
Heritage Bank Plc
292B, Ajose Adeogun Street,
Victoria Island, Lagos

For feedback, commendation and suggestions, please contact us by:

012369000 ,0700-HERITAGE

Email: info@hbng.com

FOR INDIVIDUAL

FOR BUSINESS

Click here to chat with us LIVE