You have a right to be treated with courtesy and respect
You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law
You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)
You have a right to lodge a complaint about a service failure
Your responsibility as our customer
You have a responsibility to treat us with courtesy and respect
You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner
You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws
We pledge to continually:
Provide Straight-Through and Seamless Banking Experience
Provide Accurate and Relevant Information to our Customers
Listen to our Customers at all times
Respond Promptly to our Customer’s Requests
Should there be an occasion where you are dissatisfied with our service, we have established a process to address complaints in order to ensure proper resolution.
012369000 ,0700-HERITAGE
CLICK HERE (to chat us both
your complaint and feedback/
commendation/suggestion)