Your right as our customer

• You have a right to be treated with courtesy and respect

• You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law

• You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)

• You have a right to lodge a complaint about a service failure

Your responsibility as our customer

• You have a responsibility to treat us with courtesy and respect

• You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner

• You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws