Our Service Charter
Our Service Charter
Your right as Our Customer
- You have a right to be treated with courtesy and respect
- You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law
- You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)
- You have a right to lodge a complaint about a service failure
Your responsibility as Our Customer
- You have a responsibility to treat us with courtesy and respect
- You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner
- You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws
We pledge to Continually
- Provide Straight-Through and Seamless Banking Experience
- Provide Accurate and Relevant Information to our Customers
- Listen to our Customers at all times
- Respond Promptly to our Customer’s Requests
