We pledge to continually:

  • Provide Straight-Through and Seamless Banking Experience
  • Provide Accurate and Relevant Information to our Customers
  • Listen to our Customers at all times
  • Respond Promptly to our Customers Requests


Your right as our customer

  • You have a right to be treated with courtesy and respect
  • You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law
  • You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)
  • You have a right to lodge a complaint about a service failure

Your responsibility as our customer

  • You have a responsibility to treat us with courtesy and respect
  • You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner
  • You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws

Should there be an occasion where you are dissatisfied with our service, we have established a process to address complaints in order to ensure proper resolution.

Call: 012369000, 0700HERITAGE

Email: complaints@hbng.com

Tweet: @HBCustomerCare (for customer complaint only)

Live Chat: CLICK HERE (to chat us both your complaint and feedback/commendation/suggestion)

Visit: Any of our Experience Centres

Write: The Manager, Customer Complaints

Heritage Bank Plc

292B, Ajose Adeogun Street,

Victoria Island, Lagos

For feedback, commendation and suggestions, please contact us by:

Email: info@hbng.com

Tel: 012369000, 0700HERITAGE

Follow Heritage Bank on twitter @heritagebanknig

Facebook: www.facebook.com/HeritageBankNG

Click here to chat with us LIVE