Yes. All cards issued in Nigeria are accepted and foreign cards can be enabled based on request.
Yes. You need an individual or corporate current account
The PoS terminal is FREE.
You can request for a PoS terminal through any of our contact channels:
- Contact centre: 0700HERITAGE, 01-2369000.
- Your relationship manager
- It takes 3 days within Lagos and 5 days for upcountry requests. (Bullet point included)
The PoS terminal is setup before it is deployed to you.
A successful transaction takes place when the terminal prints out “transaction approved” on both customer and merchant receipts.
Transactions are credited by close of business of the next working day.
This could be due to a temporary network downtime. Please advise the cardholder to try again.
Do not release goods or offer services for such a transaction; there may be an automatic reversal of the transaction. Furthermore, the cardholder should visit his bank to lodge the complaint on dispense error.
The cardholder’s bank or the switch that processes the card is having a system downtime. The cardholder/merchant may be advised to use another bank’s card or attempt another transaction after a little while.
The Cardholder has surpassed the maximum per transaction amount limit allowed by his bank for that day or does not have enough funds in his account to complete the value of such a transaction.
Reports are available through:
- SMS/Email alerts after a successful transaction
0.75% of each transaction amount spent by your customer but this capped at ₦1,200 maximum applicable fee.